Assessment of Work Environment on Staff Productivity and Service Delivery in Akwa Ib­­om State College of Education, Nigeria

Résumé

This study examined the effect of work environment on service delivery in Akwa Ibom State College of Education, Afaha Nsit, focusing on road networks and office facilities. Two research questions, two hypotheses and descriptive survey design was adopted to guide the study. The population comprised 606 staff members (209 academic and 397 non-academic), with a sample of 71 respondents (34 academic and 37 non-academic) selected through simple random sampling. Data were collected using a 12-item structured questionnaire rated on a 5-point Likert scale, validated by three experts and tested for reliability using Cronbach alpha, which yielded 0.81. Data analysis involved mean and standard deviation for research questions and t-tests at 0.05 significance level for hypotheses. Findings showed that functional internal and external road networks supported the movement of staff, students and instructional materials, reduced delays and improved access to offices and service points. Office facilities such as furniture, computers, internet access, electricity, and storage systems improved staff productivity, work efficiency and administrative performance. T-test results indicated no difference between academic and non-academic staff perceptions, showing a shared view of how these factors affect service delivery. The study concluded that work environment affects service delivery at the College and recommended maintenance of road networks, upgrading office facilities and implementing a structured facility management plan to maintain improvements and support effective institutional operations.